How do I restore my Pro purchase?
Open Clerkly, navigate to Settings or the Upgrade screen, and tap "Restore Purchases." Make sure you are signed into the same Apple ID used for the original purchase.
Need Assistance?
Have a bug to report, feature request, or general inquiry? Drop us an email and we'll get back to you shortly.
Contact SupportAccessibility Commitment
Clerkly is committed to ensuring digital accessibility for people of all abilities. We continuously improve the user experience for everyone and apply relevant WCAG 2.1 Level AA accessibility standards across our iOS application and web resources.
If you experience any difficulty accessing content or using features, please email us directly at snicks.legate-7y@icloud.com. We take all accessibility feedback seriously and actively remediate reported barriers.
Frequently Asked Questions
Are my receipts stored on external servers?
No. Your expense records and receipt database are stored locally on your device and synced securely across your devices via your personal iCloud account. We do not maintain external database servers to store your history. When scanning a receipt or importing a document/PDF, image files are transmitted securely over an encrypted connection solely for automated real-time optical character recognition (OCR) and structured data extraction. Data is processed ephemerally, is never reviewed by human annotators, is never used to train artificial intelligence models, is never used to track users across services, and is not permanently stored or retained on remote servers.
How do I export my data for tax filing?
Go to the main list or reports view and tap the Export button. You can generate a compiled, audit-ready PDF expense report (with receipt attachments) or a clean CSV spreadsheet compatible with Excel, QuickBooks, Numbers, or your accountant.
Are there limits on how many receipts I can scan?
The free tier includes 10 scans and up to 5 saved receipts at a time, with a fair-use limit of 5 scans per hour. Pro - monthly, yearly, or lifetime - includes unlimited scans, subject to a fair-use limit of 30 scans per hour to prevent abuse. These limits may be adjusted from time to time.